Customer Experience Experts
Professional Services & Technology.
Customer Experience Experts
Professional Services & Technology.
Measurement technology
Professional services
The digital era has created better informed and communicated consumers.
This empowerment poses a challenge to service providers.
Customer Experience |
|
Profitability |
Listening to consumers in a dynamic way |
|
Digital surveys + Information generated by the company's systems. |
1
Channels to access the survey
3
Online CX management platform
ADVANTAGES
· Increased volume of data capture, improving real time information..
· Easy to install.
· Respondent-friendly.
· Ideal for 3 to 7 question surveys.
· Possibility of asking an open question.
· Mail address request for database building.
· Thank you email delivery once the survey has been completed for Quality Control purposes.
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Creation of important CRM base
** Opinaia provides hardware and software maintenance service.
Guillermo Córdoba
Corporate Director
Operations Development
Arcos Dorados S.A.
“The McExperiencia or CSS Report, as we call it at McDonald's, has proved very useful for the daily operation of our restaurants, as we receive feedback from our customers in a big number of opinions every month, which facilitates working fast on the opportunities mentioned by the customers.”
“Customer eyes incorporation as management tool has provided us with better significant operations, a greater control over our franchisees network performance, allowing us to grant our franchises the possibility to manage the way in which they relate with their clients”.
Gonzalo Alfonsin
Commercial Director
Freddo S.A.