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Customer Experience Experts

Professional Services & Technology.

Customer Experience Professionals Association
CORPORATE CUSTOMER EXPERIENCE
REQUIRES TWO FIELDS OF EXPERTISE
Measurement technology

Measurement technology

  • · Proprietary CX World-Class Platform
  • · Online / Mobile Customized Surveys
  • · Role-customized Dashboards
  • · Early alert systems
  • · Close the Loop from the platform
  • · Mobile App
Professional services

Professional services

  • · Over 15 years experience in the field
  • · Implementation support
  • · CX Economics (ROI of NPS)
  • · Additional recommendations
  • · CXPA methodology consulting
WHY IS IT SO IMPORTANT?

The digital era has created better informed and communicated consumers.

This empowerment poses a challenge to service providers.

Customer Experience Profitability
Listening to consumers in a dynamic way Digital surveys + Information generated by the company's systems.
SERVICES
Our Services
  1. 1. CX Workshop
  2. 2. Benchmark Study
  3. 3. Customer Segmentation
    Person & Drivers
  4. 4. Customer Journey
  5. 5. Design Thinking
Our Services
  1. Voice
    of Customer
Our Services
  1. 1. Close the Loop
  2. 2. Clustering
  3. 3. Dbase Enhancement
  4. 4. Action Input
IMPLEMENTATION

1

Channels to access the survey

2

Online customized surveys

customerseyes.net/havanna

3

Online CX management platform

New Device

NEW DEVICE:
TOTEM EXPERIENCE

ADVANTAGES

· Increased volume of data capture, improving real time information..
· Easy to install.
· Respondent-friendly.
· Ideal for 3 to 7 question surveys.
· Possibility of asking an open question.
· Mail address request for database building.
· Thank you email delivery once the survey has been completed for Quality Control purposes.
-
Creation of important CRM base

** Opinaia provides hardware and software maintenance service.

OUR CUSTOMERS' VOICE
Arcos Dorados

Guillermo Córdoba

Corporate Director
Operations Development
Arcos Dorados S.A.

“The McExperiencia or CSS Report, as we call it at McDonald's, has proved very useful for the daily operation of our restaurants, as we receive feedback from our customers in a big number of opinions every month, which facilitates working fast on the opportunities mentioned by the customers.”

“Customer eyes incorporation as management tool has provided us with better significant operations, a greater control over our franchisees network performance, allowing us to grant our franchises the possibility to manage the way in which they relate with their clients”.

Freddo

Gonzalo Alfonsin

Commercial Director
Freddo S.A.

CLIENTS WHO TRUST US